Frequently Asked Questions
Lutèce is a luxury personal shopping and online resale concierge offering a curated selection of high-end leather goods, footwear, and ready-to-wear from world-renowned fashion houses.
Absolutely. All products are certified 100% authentic by our company, following a strict process established by our team of experts. All products are delivered with original packaging and original invoice.
No. Lutèce operates as an independent reseller and luxury personal shopping service. We are not affiliated, associated, endorsed, or officially connected with the fashion houses featured.
By following us on our official social media networks (Instagram: @luteceaer, TikTok: @luteceaer_).
Lutèce maintains a global network of trusted suppliers and authorized retailers. Our sourcing team procures luxury items from major fashion capitals (Paris, Milan, London, New York, Tokyo, etc.), ensuring access to the finest selection of designer pieces worldwide. This global reach allows us to bring you region-exclusive items and rare limited editions.
We accept payments by Credit Card (Visa, MasterCard, American Express), PayPal, and Bank Transfer.
As long as your Personal Shopper has not confirmed that the product has been successfully sourced, you can contact them to modify or cancel your order.
You just need to provide your email. The login process is designed to be as simple and quick as possible.
Your prices include customs fees and taxes, but delivery is not free.
Upon successful payment, you will immediately receive a confirmation email. Your order will be visible in your profile space. Your Personal Shopper will then contact you to provide precise updates on the sourcing progress and dispatch.
Yes, absolutely! Once your order is placed, simply send us your message via WhatsApp or email along with your order number, and we will include your personalized note with the luxury packaging.
As soon as your luxury piece is shipped, we will provide you with a dedicated tracking link so you can monitor your delivery in real-time.
At Lutèce, we offer unique luxury pieces subject to specific sourcing. Consequently, in line with luxury standards for custom-sourced items, all sales are final and we do not accept returns.
If you are looking for a specific piece not available online, you can entrust your search to us. We will activate our European network to find your desired item.
Yes, this is one of the main advantages of our service. Our team will search through our partner suppliers to locate the piece for you.
The Lutèce team allows a maximum of 10 business days to successfully source and ship your item. Your Personal Shopper will keep you updated on the progress.
An account allows you to track orders in real-time and save your addresses. It also gives you access to potential exclusive discounts in the future, our newsletter, and early access to products.
Your privacy and data security are fundamental to everything we do. We handle your personal information with the highest level of care and discretion. We maintain strict protocols and advanced encryption to safeguard your data. For a personalized experience, we only share necessary details with our trusted network of sourcing partners and couriers.
Yes. We prioritize your privacy and use bank-level, state-of-the-art encryption to ensure that all personal and payment data is handled with the highest level of security. Lutèce never stores your full credit card information.