Frequently Asked Questions
A personal shopping service for luxury pieces, based in Paris. Lutèce offers online a selection of new pieces from the great houses, and searches for you for the ones that aren't there.
Yes. All our pieces are new, bought directly from the houses and authenticated by our sourcers. Each one reaches you with its invoice, its certificate and its box. How we authenticate
Directly from the houses. Our sourcers buy each piece new from the house that created it, then authenticate it before sending it to you.
No. Lutèce is an independent reseller. It is not affiliated with, a partner of, or an authorized retailer of the houses whose pieces it offers; their names and trademarks belong to their respective owners.
On Instagram (@luteceaer) and on TikTok (@luteceaer_).
Yes, we search for it for you. Describe it to us (brand, model, color, year) through the search form or on WhatsApp: we reply within 48 hours.
No. The search is free of charge, with no obligation on your part.
With you, on WhatsApp: the offer and the payment are arranged outside the site.
No limit is set in advance: every request is discussed with you.
Three days in general, when the piece isn't already in hand. If it isn't found within 10 days, you are refunded. Delivery time comes on top of this: it is shown to you before you confirm the order.
They are shown at the payment step, on the secure page of our provider Shopify, before you confirm the order.
Write to us as soon as possible, on WhatsApp or by email. Once you have received the piece, you have fourteen days in any case to withdraw, without giving any reason.
No. You can order without an account: your email address is enough, at the payment step.
Taxes, yes: prices are shown including all taxes. Delivery, no: its cost is added to the price and shown to you before you confirm the order. Outside the European Union, import duties and taxes may be charged to the recipient by the country of delivery; they are payable by the recipient unless stated otherwise before the order.
By email: a confirmation is sent to you as soon as your payment is accepted.
Yes, absolutely! Once your order is placed, simply send us your message via WhatsApp or email along with your order number, and we will include your personalized note with the luxury packaging.
With a tracking link, sent to you as soon as the piece ships: every shipment is tracked.
Yes. You have fourteen days from receipt to withdraw, without giving any reason: directly on the site, through the “Withdraw from contract here” link at the bottom of every page, or by email. Return costs are payable by you; you are refunded, delivery costs included up to standard delivery, as set out in section 9 of our terms and conditions of sale.
Tracking your orders, saving your addresses and finding your favorites from one device to another. An account isn't needed to order.
We only use your information to answer your requests and manage your account and orders. It is processed on our behalf by our technical providers (hosting, email, online store, delivery), listed in our privacy policy. We never sell it. All exchanges with the website are encrypted (HTTPS).
Yes. Payment is made on the secure payment page of our provider Shopify: Lutèce never sees or keeps your card details.